Get Paid Without the Chase

Long before an invoice falls due, your commercial decisions, expectations, roles and systems are already shaping where risk sits, how money moves into and through the business, and how much control you keep over it.

Most of that is inherited rather than chosen. It came from how the trade does things, from what a big customer said their terms were, and from decisions made when the jobs were smaller and there was less at stake. None of it makes you a poor operator. It simply means the commercial side has not been designed with the same care as the work itself.

Three hours is enough to see your own clearly: where the risk is entering, where getting paid is actually being decided, and what becomes possible once the way you get paid is designed rather than inherited. Building it is longer work, and nothing about the day pretends otherwise.

You will leave able to look at a quote, a variation, a client conversation and a payment term and see what is actually happening in it.

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• The three hours are built as facilitated learning. There is a framework, and it is taught in an order that builds. That structure is what gives the conversation somewhere to go.
• And the conversation is what makes it real. You will be asked what you are actually seeing in your own business, and you will hear how other owners and leaders are handling the same things in theirs - what is really going on, and what the real experience of it has been.
• So ask the question you came in with. The chances are somebody else in the room is wondering exactly the same thing and has not said it yet. Share at whatever level you are comfortable with.
• Some of the most useful moments in these three hours come from somebody describing a situation you recognise immediately, and realising you have not been the only one carrying it.

Mel Curwood brings nearly a decade of experience working on the front lines with business owners, across the table from people carrying the real costs and still waiting to be paid. She saw what getting burned looks like: the trusted client who stopped paying, the large job that became a cash flow crisis, the liquidation that blindsided a business with no structure in place.

She also saw how much of it is preventable. Her work starts upstream, before the invoice and before the damage is done.

Some people leave having got exactly what they came for and do nothing else. Some decide they want to build the thing properly, and that is what the Paid Right Accelerator and the Capability Intensive are for.