What It Is

The Credit Control Infrastructure Reset is a purpose-built, deep diagnostic and implementation process for established businesses who want to understand and fix the structural reasons behind delayed payments, exposure risk, and inconsistent cashflow performance.

This is not a surface-level review.

It is a deliberate, stakeholder-inclusive root cause analysis of how money moves (or stalls) across your entire transaction journey — from first client interaction through to final payment and post-completion exposure.

It answers the bigger question:

Why is this happening in the first place — and how do we fix it properly?

Who It Involves

This process works with:

• Business owners and directors

• Financial decision-makers

• Sales and estimating teams

• Operations managers and project managers

• Admin and accounts receivable staff

• Any team member who interacts with clients or influences invoicing, variations, approvals, or payment timing

Phase One — Deep Diagnostic & Stakeholder Interviews

Using the Credit Control Infrastructure Reset Diagnostic Model, we systematically assess:

• Positioning and internal risk

• Lead and quoting behaviours

• Client onboarding and Terms of Trade execution

• Deposit and pre-work exposure

• Work-in-progress documentation and variation controls

• Invoicing timing and structure

• Overdue follow-up processes

• Escalation and enforcement triggers

• Post-completion risk (retentions, warranties, liability exposure)

This uncovers:

• Process gaps

• Role confusion and handover breakdowns

• Unconscious risk tolerance

• Inconsistent communication practices

• System limitations

• Cultural narratives around payment and credit

Phase Two — Insight Report & Structural Roadmap

From the diagnostic process, we produce:

• A Current vs Ideal Credit Cycle Map

• Identified bottlenecks and risk triggers

• Behavioural and structural insights

• Baseline cashflow metrics

• Priority risk exposures

• Initial strategic recommendations

This gives the business clarity on:

• Where cashflow slows

• Where legal protection is weak

• Where documentation doesn’t match operational behaviour

• Where automation could eliminate friction

• Where role ownership needs tightening

It shifts the conversation from “Why are clients slow?” to
“Where in our infrastructure are we giving away control?”

Phase Three — Implementation Pathways (Optional & Tailored)

Depending on the business and appetite for change, implementation may include:

Infrastructure & Documentation

• Terms of Trade review or upgrade

• Credit application process design

• PPSR and security strategy alignment

• Enforcement decision framework

Systems & Automation

• Review of Xero / SimPRO / Fergus / Tradify / MYOB workflows

• Deposit automation and payment triggers

• Reminder sequences

• Variation approval processes

• Dashboard and reporting structure

Role Alignment & Training

• Stakeholder workshops

• Sales and project training on commercial boundaries

• Accounts receivable process standardisation

• “What to Do When” internal flowcharts

• Onboarding materials for new staff

Ongoing Accountability

• Monthly or quarterly check-ins

• Performance metric review

• Stress-testing for high-risk scenarios

• Continuous refinement as the business scales

This process examines:

• Systems

• Roles

• Behaviour

• Legal structure

• Risk

• Commercial positioning

It connects operational reality with financial outcomes.

It moves credit control from reactive chasing
to proactive structural design.

The Outcome

Businesses who complete a Credit Control Infrastructure Reset typically experience:

• Faster invoicing cycles

• Higher deposit adoption

• Improved on-time payment ratios

• Reduced outstandings

• Clearer role ownership

• Stronger enforcement confidence

• Reduced emotional load around payment

But more importantly:  They understand exactly how their credit control infrastructure works — and where their leverage sits.